Confidential, accessible support for you and your family
The Employee Assistance Program (EAP), provided by TELUS Health, offers confidential support and resources to help you and your eligible family members navigate challenges at every stage of life.
Support is available across multiple dimensions of health, including mental, physical, workplace, financial and social well-being.
Whether you're dealing with stress, relationship concerns, financial questions, workplace challenges or other personal concerns, the EAP can help you find information, resources and professional support.
Your privacy matters
The EAP is a confidential service within the limits of the law.
Your employer is not informed of the identity of employees who access EAP services. Your use of the EAP remains private unless you choose to share that information.
How the EAP can help
Achieve Well-being
- Stress and mental health concerns
- Grief and loss
- Physical activity and nutrition
Manage Relationships and Family
- Communication
- Separation/divorce
- Parenting
Deal with Workplace Challenges
- Stress
- Performance concerns
- Work-life balance
Get Legal Advice
- Family matters
- Separation/divorce
- Custody
Receive Financial Guidance
- Debt management
- Bankruptcy
- Retirement planning
Tackle Addictions
- Alcohol and drugs
- Tobacco and nicotine
- Gambling
Find Child and Senior Care Resources
- Child care
- Schooling
- Nursing and retirement homes
EAP Orientation Sessions
Want to learn more about the EAP and how it can support you?
Watch these recorded orientation sessions to learn about the services available through TELUS Health.
Employee Orientation
Learn how the EAP can support you and your family and how to access available services.
Watch the recording: EAP Information Session – Employees
Manager Orientation
Learn about the EAP and how managers can help employees access available resources.
Watch the recording: EAP Information Session – Leaders
Connect with TELUS Health One
You can access your EAP support in several ways.
By Phone
Access well-being support 24 hours a day, 7 days a week, 365 days a year.
1-877-847-4525
Online
Sign in to TELUS Health One to access EAP services and resources online.
Use the shared NSFM login credentials provided for the Municipal Wellness Program.
On the TELUS Health One App
The TELUS Health One app provides convenient access to EAP services and resources, including support for mental, physical, social and financial well-being.
Download the free TELUS Health One app from the Apple App Store or Google Play, then select Log in and use the shared NSFM credentials.
If you need help setting up the app, call 1-844-880-9142.
EAP Resources
Download and print these resources for quick reference or to share with employees.
Care Now
Information about Care Now and the support available through the EAP.
EAP Summary
A quick-reference overview of the Employee Assistance Program and the services available to employees and their eligible family members.
EAP Brochure
A detailed overview of EAP services, resources and ways to access support.
EAP Login Poster
A printable poster with information employees can use to access the EAP.
EAP Wallet Card
A convenient printable reference with essential EAP contact and access information.
Need support?
You don't have to navigate challenges alone.
The Employee Assistance Program provides confidential support and resources to help you and your eligible family members find solutions and maintain your well-being.
TELUS Health EAP
1-844-880-9142
Available 24/7/365
